1. |
The
Equipment Return Desk cannot authorize this type of equipment return.
Therefore you must contact Electroline at: (800) 461-3344 or (514)
374-6335 and ask for the Technical Support Dept. (ask for the Electroline
Application Engineer that you dealt with) and explain which equipment
you would like to return. |
2. |
A
decision will then be taken internally regarding if the return is
to be authorized. As soon as a decision is made, Electroline’s
Customer Service Department or Electroline’s Application Engineer
will contact you. Please note that this type of return is subject
to a restocking fee. |
3. |
If
the equipment return is authorized, you are then required to provide
your company name, address, phone and fax numbers and a contact name
along with an equipment list. |
4. |
In
the case of returns for restocking or exchange, copies of the related
invoices are required. |
5. |
A
copy of this procedure, a customs form, a certificate of origin and
the return authorization number will then be faxed to you. The customs
form and the certificate of origin will have been completed by Electroline’s
Customer Service Department. You will then be required to sign and
date the customs form
(# 4455) in the sections entitled “Signature of Owner or Agent” and “Date”. These two forms must be included with
the packing list(s). |
6. |
Include
the return authorization number on all shipping slips and boxes. |
7. |
The
customer assumes all shipping costs of the returned equipment to Electroline. |
8. |
The
equipment should be shipped to the following address:
Electroline Equipment Inc.
Customer Service
11035 Louis H Lafontaine
Anjou, Quebec H1J 3A3
Canada |
Overview
