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Technical
support via telephone is available to Electroline customers free of
charge. Call us at (800) 461-3344 (North America) or (514) 374-6335,
and ask for technical support.
For technical support via e-mail, contact us at support@electroline.com
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- Electroline
also provides on-site technical assistance at your location of choice.
This can be for:
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 Electroline product training
Billing system interface
Addressable system installation
Initial addressable system turn-on
System troubleshooting
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- Availability
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Electroline
requires a written request for on-site technical assistance. Once
a request is processed, Electroline's technical support group will
schedule a mutually convenient date with the customer.
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- Control Unit IV Firmware Upgrade
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To upgrade your Control Unit IV firmware to the latest version, you will have to download the firmware and checksum files indicated below. If you do not have the EAS Control Unit IV Upgrade software, you will have to download that as well.
Normally, a firmware upgrade is only required if it has been recommended by Electroline's technical support staff.
Warning:
The Control Unit's current setup will be overwritten with default values as soon as the
upgrade process begins. It is therefore important to note the unit's parameters before
upgrading the firmware.
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DHT Transponder USB Device Driver
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Before connecting your PC to the HMS Transponder with Embedded DOCSIS® Modem (DHT) USB port, make sure the DHT is powered up and fully booted. If it is the first time you are connecting to the DHT's USB port, your PC's operating system should detect the USB device and a hardware wizard usually prompts you to install the driver, available below.
Note:
There are two drivers available - one for PCs running Windows 98 and one for PCs running Windows 2000/XP. Make sure that you download the right one for your operating system.
- DHT USB driver for Windows 98, version 1.0 (12 KB). Copy the "usb_98.zip" file to a directory or onto a diskette and extract (unzip) the files to this directory. Then, install the driver on your PC, following the instructions contained in the enclosed "readme_98.txt" file.
- DHT USB driver for Windows 2000/XP/Vista, version 1.0 (13 KB). Copy the "USB_Drivers_200,XP,Vista_351-0220-200.zip" file to a directory or onto a diskette and extract (unzip) the files to this directory. Then, install the driver on your PC, following the instructions contained in the enclosed "readme_2000_xp.txt" file.
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Electroline Management Information Base Objects (MIBs)
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In order to obtain Electroline Management Information Base objects (MIBs), please contact Technical Support at (514) 374-6335.
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Test Point Selector (TPS) Control Software
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Test Point Selector (TPS) Control Software is a Windows-based application designed to run on a PC. It provides commands for installing and configuring TPS units, managing the structure of the ingress monitoring network, and automating the TPS input selection.
This software is designed to work in conjunction with Electroline's TPS, the Electroline Addressable System Control Unit, and other third-party products. When combined with these
other products, the TPS Control software provides an integrated solution for locating ingress in a CATV network.
Test Point Selector (TPS) Control Software is offered free of charge and can be downloaded, along with its corresponding manual, the Test Point Selector Control Software User Guide, by clicking on the link below. Printed copies of the manual are available for a nominal charge.
Note:
This software is made available free of charge as a service to our customers. It is provided "as-is" without warranty and is not a supported software product.
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Overview
